Do you support MS Access database for Windows accounts?
Yes! All Windows hosting plans support MS Access databases.

Do you support MS SQL database for Windows accounts?
Yes! Web Rhino offers MS SQL database as an add-on or part of our web hosting plans.

Do you support MySQL for UNIX accounts?
Yes! All UNIX hosting plans Plus and below support MySQL database.

Do I need to use a DSN in to use a MS Access database?
No, you may use a DSN-less connection in your ASP scripts to interact with your Access database. You may code your ASP scripts to issue commands to your Access database directly, thus bypassing the ODBC software on the server entirely.

For further information on setting up this functionality, please see the following links!

>> http://www.learnasp.com/learn/dbopen.asp

What is MySQL?
MySQL, the most popular Open Source SQL database, is developed and provided by MySQL AB. MySQL AB is a commercial company that builds its business providing services around the MySQL database.

For further information on MySQL please visit:
http://www.mysql.com/doc/W/h/What-is.html

What is MS Access?
Microsoft Access is a relational database management system that could be used on our Windows servers.

What is MS SQL?
Microsoft SQL Server is an industrial strength relational database management system (RDMS) designed to house large amounts of data while providing high performance access to it using the industry Standard Query Language (SQL). Microsoft SQL Server provides an excellent environment for you to organize, capture, store, and deliver critical information for you Web site. Web sites often will use Microsoft SQL Server as a “database backend” to store information concerning products, orders and client information.

Do you support FrontPage 98/00/02?
Yes! Web Rhino supports all versions of Microsoft FrontPage.

Do you support SSI (Server Side Includes)?
Yes! SSI (server side includes) are allowed and supported. Note that SSI files must be written with the extension of .shtml in both UNIX and NT environments. We support SSI in both our UNIX and NT platforms.

Do you support ASP (Active Server Pages)?
Yes! Web Rhino supports ASP on our Windows 2000 Servers.

Do you support ASP.NET?
Yes! Web Rhino supports ASP.NET on our Windows Servers. View .NET plans

Do you support Java Servlets or JSP?
Yes! Web Rhino supports Java Servlets and JSP on all our Linux web hosting plans.

Do you support changing MX records?
Yes, if you request it, we will change your MX record.

Do you support telnet & SSH?
Web Rhino supports telnet & SSH only on our Linux Web hosting accounts.

Do you support PHP?
Yes! Web Rhino supports PHP on both Windows & Unix web hosting plans.

Do you support ColdFusion?
Not Yet! Web Rhino will be supporting ColdFusion very soon. Please contact our sales team for more info.

Do you support CGI scripts?
Yes! CGI is enabled on all Shared Hosting plans. Note that not all CGI scripts can run on Windows servers.

Do you support Real Audio/Video?
Yes! Web Rhino offers all shared hosting plans the ability to stream http Real Audio/Video streaming media services. Real Audio/Video allows you to add interactive streaming media - audio and/or video - to your Website.

Do you support WAP?
Yes! Web Rhino provides the ability to run WAP scripts.

Do you support mySQL?
Yes! Web Rhino provides mySQL on UNIX web hosting plans.

Do you support MS SQL?
Yes! Web Rhino provides MS SQL access to any NT hosting plans Plus and below for an additional $14.95/mo, to order MS SQL access or have additional questions please contact sales.

Do you support Custom Components?
Yes! Web Rhino allows the installation of Custom Components on our Windows servers for a small one time setup fee of $10.00.
Contact our sales staff for more info!

Do you support SSL (Secure Socket Layer)?
Yes! Our advanced hosting plans include a FREE dedicated 128bit SSL!

Can I resell space within my Web site?
Web Rhino does not allow the resell of web space within your web account.

What is FrontPage?
Microsoft FrontPage is the fast and easy way to create and manage professional Web sites. It is designed for non-programmers, yet robust enough even for experienced Web site developers.

FrontPage includes a number of technical breakthroughs that provide users a fast and easy way to create and manage professional Web sites without programming. New features include easier installation, WYSIWYG table support, hypertext markup language (HTML) frames support, Auto Recalculate Links, WYSIWYG image alignment and enhanced integration with Microsoft Office.

What is FTP?

FTP is File Transfer Protocol. It provides a way to transfer files between two computers. The computers do not need to run on the same operating system. It is a useful way to move files between your PC and Web Rhino servers.

You may Download the FTP Software at IPSwitch

Can I have FrontPage extensions installed for my account?
Yes! If you did not check that you wanted FrontPage extensions in the signup form you may send us an email and we will install them for you with on additional charge.

When can I publish to my Web site?
If you select any plan over our Basic web hosting plans you may upload your site using the unique IP address that we assign you. You will not be able to view the Web site with the URL "domain name" until InterNIC has finished registering or transferring your domain name which usualy takes 48-72 hours.

Will I be able to upload 24 hours, 7 days a week to update my Web site?
Yes! Web Rhino provides you with unlimited access to update and make changes to your Web site via FTP or FrontPage 24-hours a day, 7 days a week, 365 days a year!

Can I use both FrontPage & FTP to upload?
Web Rhino can setup your FrontPage site to have FrontPage and FTP access, but this will be at your own risk. This is considered a non-standard FrontPage site - this implementation is not recommended or supported by Microsoft. Web Rhino cannot recommend or support the configuration either. We can set this up for users who are sure they want both types of access to their Website, and are aware that it is a non-standard implementation.

>> FTP allows the ability for customers to inadvertently delete _vti folders and thus remove part of the server extensions.

>> FrontPage designed pages with web bots that are published with ftp are not enumerated by the server extensions, and therefore the web bots appear broken when browsing to the site.

If you choose to have FrontPage Extensions and FTP access on your Website, you must do so with caution. If you are not careful, you can easily overwrite the FrontPage extensions and destroy the integrity of the Website. If this happens, there will be a fee to repair the damage. If you would like to have both types of access, please indicate this on your order form.

What is a subdomain?
A subdomain appears as follows: ( http://fred.yourdomain.com )
A subdomain is basically a subdirectory or folder created under the primary Domain account which is a fully operating Web site with its own username and password and account. The main benefit of a subdomain is that it doesn't require domain name registration and fees that are associated with a full Domain Name.

What are domain name pointers? Do you support them?

A Domain Name Pointer is a Domain Name that redirects a web site visitor to another Web location, so that your site could have two names, for instance - hostingc.com and hostingc.net. This means that whichever name one types into a browser, one will see the same single site in the browser. If you would like a domain pointer send our support team an email and we will set that up for you free of charge.

Do I need my own domain name to have a Web site?

A Domain Name Pointer is a Domain Name that redirects a web site visitor to another Web location, so that your site could have two names, for instance - hostingc.com and hostingc.net. This means that whichever name one types into a browser, one will see the same single site in the browser. If you would like a domain pointer send our support team an email and we will set that up for you free of charge.

What is Web Rhino NIC handle?

Please contact our support team to obtain our NIC handle for your web account. www.rhinosupport.com

Can Web Rhino take care of my domain registration?
Yes! You may have a domain name, yourdomain.com, reserved for yourself or your company. When signing up for our web hosting service you may request that Web Rhino register your domain name.

Can Web Rhino take care of my domain transfer?
Web Rhino is happy to assit our customers in transfering your domain name to our servers. If you are having trouble transfering your domain name to us, please send our support team an support@webrhino.net and someone will be glad to assist you.

Can Web Rhino register and host International domain names?
Yes! Web Rhino can register your domain with any valid extension. All domain names will work with Web Rhino web hosting accounts.

How much is domain registration?
Web Rhino may register your domain for $15.00/year, Network Solutions charges $35.00/year. If you would like us to register your domain please send us an email to support@webrhino.net

How long does it take before my domain name is active?
Generally it takes between 24 and 72 hours. Once your domain name has been registered (or transferred, if applicable), Internet providers around the world must update their records to reflect the new site's location. This process, sometimes called replication, takes place for all domain name registrations or transfers.

How do I know my domain registration/transfer has gone through?
You will know that the registration or transfer of your domain has gone through when your browser displays "Welcome to your yourdomain.com". You may also find out if your domain has been transfered by doing a "whois" on your domain. Point your browser to whois lookup enter your domain in the text box, once it does the look up scroll to the bottom and you will see the new DNS name servers.

What is virtual hosting?
Virtual Hosting is a solution that allows a company or individual to lease part of a web server to store their website's data, rather than pay for an entire dedicated machine with more space and power than they need. As part of our virtual hosting we provide a dedicated IP address as opposed to a shared IP.

Do you offer dial-up Internet access?
Web Rhino is not an Internet Service Provider (ISP) and does not offer dial-up service. This service is provided by such commercial outlets as AOL, Prodigy and CompuServe. We will be happy to refer you to a dial-up ISP if you need assistance. You will need a dial-up account if you wish to retrieve your Email or work on your Web site personally.

What is the difference between Windows NT and UNIX?
Please click here to view the answer to this question.

What is SSL?
Your customers can safely order your products or services online! Normally, any text sent from your browser is sent as plain text. This means that a hacker could potentially intercept the information sent from your browser and read it. Our servers are equipped with the latest SSL technology.

How long will it take for my account to be setup?
Web Rhino will have your account up within 2-12 hours. We begin processing your account the same business day it is received, or the next business day if it is after hours. Once your account is activated, you will receive a welcome email from Web Rhino with your relevant account information. We cannot activate the account until payment is received–that is, until your check is received or your credit card is approved. If your account is not setup within 24 hours, please contact www.rhinosupport.com to make sure there were no errors in your order.

What is E-Commerce?
Electronic Commerce is the act of selling goods or services over the Internet.

How many products can I sell using the Web Rhino E-Commerce Solution?
Unlimited products! Our software has been tested and currently used to work fine with upto 200,000+ products!

Why do I need a Merchant account?
If you plan to accept Credit Cards online you will need a merchant account to do this. Our software works great with a popular gateway named Authorize or Paypal.

How can E-Commerce benefit me?
E-Commerce allows a retailer to minimize location expenses while maximizing potential clients world wide!

What is Internet merchant account?
Any merchant who wants to accept credit cards, must have a merchant account with a bank or financial institution. For Internet commerce and electronic payment where the card is not present, you must setup an Internet merchant account.

Why do I need to accept credit cards and what are the options?
If you plan to sell your products and services over the Internet you need to accept credit cards. You instantly get access to millions of new customers. According to surveys internet commerce is increasing by a rate of %60 per year. With a Credit Card a customer can place an order at your web site 24 hours a day and 7 days a week. You can process it instantly or during your normal operating hours. Regardless of when and how you process it you get instant approval and the goods or services could be sent to the customer.

What is the difference between "online" and offline processing?
In most Off Line transactions the credit card information is entered on an On Line order form. Off Line transactions can be sent secured or unsecured depending on the hosts server. We strongly recommend a secure server. The information is sent to an email or a data base file where it is retrieved and processed by a terminal or software program that resides outside of the Internet. Another method is for your customer to fax you his credit card number. Once the information is received you punch it in the terminal or software for the electronic approval.

In "Real Time" On Line processing you do not have to have your own terminal or software. Transactions are processed On Line fully Secured and in "Real Time." "Real Time" means to get nearly instant credit card approval. From your point of view this process can be fully automated, however the real processing of the credit card is done out of the internet.

What does SSL do?
Secure Socket Layer (SSL). It encapsulates credit card information securely as it is sent over the internet to its destination. Another name for SSL is a Digital Certificate.

What SSL companies does Web Rhino support?
We support Equifax, GeoTrust, Verisign, Thawte and many other popular SSL companies.Web Rhino has a special partnership with Geotrust digital certificate through our website form, the cost is only $99 from Web Rhino. Some ecommerce plans include a free SSL! Email our sales dept for more information on SSL's sales@webrhino.net

What skills are required to setup an Rhino E-Store ecommerce site?
Setting up a Rhino E-store eCommerce web site requires NO knowledge of HTML. It requires absolutely no knowledge of CGI scripting or programming. Rhino E-Store provides a web based administration to add/edit/delete products in your store front.

What is a gateway?
A gateway connects the bank to your storefront allowing your customers to make credit card purchases that directly deposit into their bank accounts.

Am I limited in the look and feel of my the site?
No. You retain complete control over the look and feel of the Web site. You build your store front around your current web site.

How long does it take to set up my account?
We will usually have your ecommerce account setup for you within 24-48 hours.

If I still have a few questions before I order who can i contact?
Web Rhino offers Free ecommerce hosting consultation. Please contact one of sales reps for more info.

Does Web Rhino allow Adult content?
Yes, Web Rhino does allow legal adult realted web sites on our web servers. Adult related web sites are hosted on diffrent web servers than our main stream customers.

Do you require payment before an account can be setup?
Yes, we do require payment in advance for account setup. We preffer payment by credit card, the advantage with paying by credit card is we can have your account setup shortly after our billing dept has processed your credit card information. Another advantage is that if you ever plan on upgrading your account all you would need to do is send us an email and we can have your plan upgraded ASAP!

Do you have a money back garentee?
Yes! Web Rhino is so confident of our excellent services that if you are not 100% happy we will refund 100% of your money back within 15 DAYS!

Can Web Rhino take care of my domain registration?
If you do not have a domain name Web Rhino may register your domain name for a small fee. Please visit Domain Names for further information on domain name registration.

Will Web Rhino transfer my domain name?
No, we do not transfer domains to our name servers when you sign up for a web hosting account. You will need to contact your registrar to change the name server information. However Web Rhino is willing to help you make the necessary changes. The reason we do not transfer domains is because we do not have the authority to make any changes on domains that do not belong to the register owner of the domain.

Are there any setup fees for setting up a web hosting account?
No! We do not charge any setup fees for setting up a web hosting account with us.

How long will it take for my account to be setup?
Web Rhino will have your account up within 2-24 hours. We begin processing your account the same business day it is received, or the next business day if it is after hours. Once your account is activated, you will receive a welcome email from Web Rhino with your relevant account information. We cannot activate the account until payment is received–that is, until your check is received or your credit card is approved. If your account is not setup within 24 hours, please contact support to make sure there were no errors in your order.

Does Web Rhino offer Unlimited Bandwidth?
Web Rhino does not provide "unlimited bandwidth" hosting plans. Bandwidth is a resource service providers pay for, If they are in business to make money, service providers must find a way to pay for their expenses, and make sure that there is some profit left over. Responsible service providers never promise unlimited bandwidth. Service providers who meter bandwidth and charge according to bandwidth consumption have an incentive to make sure that their customers' web sites are always available to visitors. Many service providers claim to offer "unlimited bandwidth" but when you reach a point when you are experiencing alot of traffic on your web site the service provider will usualy ask you to leave. Buying service from a provider promising unlimited bandwidth is hoping for free lunch…

Read more about "unlimited bandwidth"

Can I upgrade from one plan to another plan?
Yes! You can upgrade plans for FREE by sending your request to us via email. Plan change fees do apply to upgrades, there are NO upgrade setup fees.

Do you offer technical support to customers?
Yes! We encourage our customers to send email to visit our support web site www.rhinosupport.com with questions or concerns about their web site. We are very quick to respond to support email 24 hours a day.

How do I place an order?
You can place an order for a Virtual domain account directly from our web site 24 hours a day. All orders are received and processed immediately, and you will receive a confirmation as well as account information via email. If you have questions before ordering please contact our sales team.

What contract and payment terms are available?
We bill at monthly increments and do not require a contract for shared and ecommerce web hosting plans. We accept Visa, MasterCard, and Discover cards as well as checks and money orders. Wire transfers and foreign currency checks do carry surcharges. Please contact billing@webrhino.net for details.

Will I have unlimited access to update my pages?
You have unlimited access to your website via FTP 24-hours a day. As such, you can create and maintain your web pages on your own computer and upload files to your web site at your leisure.

At Web Rhino our main goal is to keep customer satisfaction at its highest! We realize that in this competitive industry if your customers are not 100% happy that they can easily move to our competitors which is why our customer service dept is here to answer and handle any issues you may have 24/7/365!

Anyone with a Web site can become an Affiliate of Web Rhino! We work with a multitude of Affiliates of all sizes and virtually every area of interest. Web Rhino offers relevant products and services that will enhance the value of any Web site

To qualify, all you need is a Web site and the desire to make money. It's that simple! Web Rhino Affiliate Program is one of the most rewarding revenue sharing programs on the Internet today!!

Partner with us TODAY and you can easily develop an additional source of revenue.

You will Earn:

$100 per sale of Dedicated Server Plan.
$15 per sale of Shared Hosting Plans
$20 per sale of E-Commerce Hosting Plans